Staff Meeting 3.7.16

The views and opinions of Hoka expressed by Alex Headings do not necessarily state or reflect those of Fleet Feet + FrontRunner

Stephanie mentioned "Hoka is an experience." No one focuses on experience like Fleet Feet + FrontRunner. Add Hoka to your experience.

A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related – Bain & Company.

96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back – 1Financial Training services.

Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affair.






14,000 Freshly scrubbed mailing address

Coordinated e-mail campaign over 10 days to 90,000 customers

Social media campaign


Developments - Stay tuned for news on the following;

Walk With A Doc Partnership

Central Ohio Greenways (COG) Partnership

City of Columbus Department of Public Health Partnership

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